Data controller
The controller is Sunset Embrace, Lda., operator of Alvalade Palace. Email: reservations@alvaladepalace.pt. Address: Avenida Almirante Gago Coutinho 122, 1700-033 Lisbon, Portugal.
Data and purposes
The form collects name, email, optional phone number, optional dates, guests, rooms and message to respond to enquiries and arrange possible bookings. This website does not collect payments.
Legal bases
Booking enquiries are processed to take pre-contractual steps; general messages are handled in our legitimate interest in responding to contacts. Acknowledging this notice is not consent to marketing.
Recipients and retention
Messages are delivered to reception by email. Hosting and email service providers may process them technically. Data is kept as needed to answer enquiries and, for bookings, for applicable legal periods.
Security
The form uses input validation, session protection and submission limits. Technical identifiers may be stored temporarily to prevent abuse, without storing message content in those records.
Cookies and external links
The website uses no advertising or audience-measurement tools. A technical session cookie, APSESSID, may be used to secure the form. Booking.com, Google Maps and other external sites open only when selected.
Your rights
Where applicable you may request access, rectification, erasure, restriction, objection or portability. Contact us or the Portuguese data protection authority at www.cnpd.pt.
Enquiries and bookings
Submitting the form does not confirm a reservation. The conditions are those of the booking confirmation. No payments are processed on this website.
Updated October 2026.